Introduction
NYC Furniture ("we," "us," or "our") operates the website located at www.nycfurniture.com and provides furniture retail services at 2916 White Plains Rd, Bronx, NY 10467. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us.
By using our website or contacting us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information — name, email address, phone number, mailing address
- Inquiry Information — messages you send through our contact form, including furniture preferences and questions
- Communications — records of calls, texts, and emails between you and NYC Furniture
- Usage Data — IP address, browser type, pages visited, time spent on site (collected automatically via Google Analytics)
- Device Information — device type, operating system, referring URLs
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Send you promotional communications and updates about our products (with your consent)
- Process and fulfill furniture orders and consultations
- Send text messages and SMS communications through our messaging platform (Podium) where you have opted in
- Improve our website and services
- Comply with legal obligations
- Analyze website traffic and usage through Google Analytics
SMS and Text Message Communications
By providing your phone number and opting in to SMS communications from NYC Furniture, you consent to receive text messages from us regarding your inquiries, orders, promotions, and store updates. Message and data rates may apply. Message frequency varies.
To opt out of SMS communications at any time, reply STOP to any text message we send you. To request help, reply HELP or contact us at erics@nycfurniture.com.
We do not sell or share your phone number or SMS opt-in data with third parties for their own marketing purposes.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers — trusted third-party vendors who assist us in operating our website and business (including Podium for messaging, Formspree for form submissions, Constant Contact for email marketing, and Google Analytics for website analytics)
- Legal Requirements — when required by law, court order, or government authority
- Business Transfers — in connection with a merger, sale, or transfer of business assets
Cookies and Tracking
Our website uses Google Analytics to collect anonymous data about how visitors use our site. This may include cookies — small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
We do not use cookies for advertising or sell your browsing data to advertisers.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and customer inquiry records are typically retained for up to 3 years.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of SMS messages by replying STOP
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.